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Interfaces

The Interfaces tab controls where users can access the agent outside the internal agent detail. It includes the agent ID, public chat controls, web plugin snippets, public chat settings, widget placement options, and authenticated widget settings.

Agent Interface

Agent ID​

The tab shows the agent ID in a read-only copyable field. Use this ID when configuring external integrations, embed snippets, or backend flows that need to reference a specific agent.

Public Chat​

When public chat is enabled for the organization, the tab can expose a Public Chat card. Turning it on creates a copyable chat URL for the agent.

Public chat is still governed by organization-level security and the agent's own settings. If public chat is disabled globally, the agent cannot be made public from this tab.

Web Plugin​

When public chat is enabled for the agent, the Web Plugin card provides the script used to embed the chat widget on an external website or portal. The UI includes copy controls and an advanced settings button for widget placement options.

The publicly accessible chat interface does not require registration or login unless authenticated widget mode is enabled. Visitors can communicate with the selected agent using the capabilities allowed by the agent and organization, including feedback, file uploads, reasoning visibility, realtime audio, and audit logging.

Advanced embed settings generate a customized script with launcher position and pixel offsets, for example bottom-right placement with horizontal and vertical spacing. The preview in advanced settings is illustrative; the final appearance can still depend on the website layout and CSS.

Advanced embed settings are temporary in the form. To apply them, update the generated snippet on the website where the widget is installed.

Use the developer Widget Playground to test widget behavior in real time before embedding it into a customer website or internal portal.

Public Chat Plugin

Widget advanced settings

Public Chat Settings​

The Public Chat Settings panel controls what visitors can do in public chat:

  • submit feedback,
  • upload files,
  • see reasoning when allowed,
  • open the configured privacy link,
  • use realtime when it is enabled for the organization and the agent.

Save public settings after changing them. Privacy links are normalized so plain domains can be stored as HTTPS URLs.

Public chat settings are saved to the agent configuration. If sensitive data is handled, use authenticated chat and review public access, privacy, retention, and prompt shield settings before publishing.

Public chat settings

Authenticated Chat Widget​

The authenticated widget mode lets the embedded chat require sign-in. The tab includes:

  • an enable switch,
  • a Google OAuth Client ID field,
  • confirm and discard controls for the client ID,
  • a generated script for the authenticated widget.

Use authenticated widget mode for customer portals, intranets, or any public surface where the agent should know the signed-in user or avoid anonymous access.

Authenticated chat widget settings