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Feedbacks

The Feedbacks tab collects ratings and comments that users submitted for the selected agent's responses. Feedback is one of the main inputs for quality review and prompt evolution.

Agent Feedback

Feedback List​

The tab shows a feedback table filtered to the current agent. Search is hidden in this context, and row actions open the selected feedback detail.

Use the list to identify:

  • negative ratings that need review,
  • positive ratings that confirm useful behavior,
  • repeated complaint patterns,
  • feedback that should be used or excluded in Evolution.

Feedback Detail​

Feedback detail shows:

  • feedback creation time,
  • agent name,
  • rating,
  • user name when available,
  • related conversation messages,
  • submitted feedback text.

Review feedback detail before changing the agent. The same rating can mean different things depending on the conversation context and the exact message that received feedback.