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Feedbacks

The Feedbacks tab collects ratings and comments that users submitted for the selected agent's responses. Use feedback to review quality and decide which instructions need improvement. Submitting feedback does not automatically change the agent's instructions.

Central and agent feedback​

Open Admin → Conversations → Feedbacks to search across reviewable agents and filter by rating, agent, or user. Open Agents → selected agent → Feedbacks for the agent-specific list below. Both require Reporting.Feedback and the applicable agent write access; the central list is not an unrestricted organization-wide inbox. See Central feedback.

Feedbacks in the selected private demo agent

Feedback List​

The tab shows a feedback table filtered to the current agent. Search is hidden in this context, and row actions open the selected feedback detail.

Use the list to identify:

  • negative ratings that need review,
  • positive ratings that confirm useful behavior,
  • repeated complaint patterns,
  • examples that support a specific change to the agent's instructions.

Feedback Detail​

Feedback detail shows:

  • the message date shown in this agent-specific context,
  • agent name,
  • rating,
  • user name when available,
  • related conversation messages,
  • submitted feedback text.

The agent-specific Date and User fields use the message record. They can differ from the feedback date and recorded feedback author in the central list. Use Central feedback when reviewing that attribution.

Review feedback detail before changing the agent. The same rating can mean different things depending on the conversation context and the exact message that received feedback.

Evolution is unavailable in the current Web App. After reviewing the evidence, an authorized editor can update the instructions in Configuration and test the result.

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