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Conversations

The Conversations tab lists conversations created with the selected agent. It is useful for quality review, support investigation, and understanding how users actually interact with the agent.

Conversation List​

The table shows the Date, User, Subject, and number of Messages for conversations with this agent. Select View on a row to open its detail; use the page controls to browse additional results.

Agent Conversations tab with a list of synthetic conversations and View actions; user details are masked

The user details in this example are masked.

Use the list to inspect:

  • conversation titles and metadata,
  • conversation activity,
  • user behavior patterns,
  • records connected to feedback or analytics spikes.

Conversation Detail​

Opening a conversation shows the conversation header and message history. The message view includes agent messages, user messages, tool/action activity, and conversation status. Selecting an action opens an action detail sheet so reviewers can inspect the tool execution context.

Use conversation detail before changing prompts or tools. The raw interaction often explains whether the issue came from the user's request, missing context, tool behavior, or the agent instructions.

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