History

Use Conversations, Recordings, and agent history to recover context, continue work, and understand how an answer or action happened.

Conversations

Conversations keep the request, files, tool events, approvals, and assistant responses together. Start a new conversation when the topic changes, access changes, or the answer should not inherit earlier context.

Use an existing conversation when you need to:

• Continue a draft or analysis.
• Turn the discussion into a Task.
• Review a tool call.
• Share context with another user.

Recordings

Recordings are useful for meeting notes, decisions, owners, risks, and follow-up tasks. When asking an agent to summarize a recording, specify the output structure and whether it should create tasks or only draft them.

Summarize this recording into decisions, owners, risks, and follow-up tasks. Do not create tasks until I approve the list.

Agent History

Agent history is useful when you need to inspect configuration changes or understand why behavior changed. Use it together with feedback and conversations when an agent used to answer correctly and now behaves differently.

When To Start Fresh

Start a new chat when the prior conversation contains outdated instructions, sensitive context, a different customer, or a tool result that should not influence the next answer.