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Analytics

What You Will Find on the Page​

Analytics provides a quick overview of what is happening in the assistants. At the top, you will see the basic KPIs:

  • Conversations: the number of completed conversations and daily change.
  • Messages: the total number of messages from the last few days.
  • Data Sources: how many sources you have connected (e.g., files, databases, APIs).
  • Assistants: the number of active assistants.

Take these numbers as a “health check” – if any indicator unexpectedly drops, it is a signal to verify the configuration or content.

Monthly Overview of Conversations​

Below the KPIs is a bar chart with a monthly summary of conversations. The X-axis displays the months, and the height of the bars indicates the volume of conversations. For quick diagnostics:

  • Sharp drop = check the availability of assistants, connected channels, or recent changes in propositions.
  • Growth = verify whether capacity (rate limits, resources) is keeping up.

Recent Negative Feedback​

On the right, there is a box with the five most recent negative ratings of messages. Use it for quick iterations:

  1. Open the specific conversation.
  2. Find the message that the user rated negatively.
  3. By adjusting the prompt or source data, you can reduce similar complaints in the future.

Dashboard Example​

Analytics Example

Tips for Working with Data​

  • Monitor daily changes in KPIs to quickly identify fluctuations.
  • If the number of messages is increasing without a rise in conversations, check the quality of responses (feedback) and possibly adjust the instructions.
  • With zero data sources, verify that assistants have the correct datasets and access assigned.