Rollout and Handover
A technical deployment is not complete until administrators and users can operate it, support routes are known, and ownership is accepted.
Rollout Workstreams
| Workstream | Handover evidence |
|---|---|
| Identity and access | Identity provider, provisioning method, groups, roles, owners, access test |
| Data and integrations | Approved sources, connections, owners, sync behavior, failure handling |
| Agents and workflows | Purpose, audience, data, tools, model, tests, release owner |
| Administration | Organization settings, security policies, limits, audit and support procedures |
| Training | Admin and user sessions, materials, attendance, follow-up owner |
| Operations | Inventory, dashboards, alerts, backups, runbooks, maintenance and incident contacts |
| Support | Support channel, severity model, response expectations, status and escalation links |
Phased Adoption
Start with administrators and a small pilot team. Validate access, answer quality, tool approvals, data synchronization, usage, support volume, and unexpected behavior. Expand only after pilot findings have owners and the production configuration is stable.
Handover Package
Provide an access-controlled package containing:
- deployment and responsibility summary,
- customer-safe resource and service inventory,
- identity, network, secret, and integration ownership,
- agent, workflow, model, and data inventory,
- monitoring, backup, recovery, incident, and maintenance runbooks,
- open risks, accepted exceptions, and planned improvements,
- training record and support routes,
- acceptance decision and date.
Do not copy customer names, contacts, prices, credentials, or production identifiers into public documentation. Use placeholders in reusable templates and store completed reports in the approved customer workspace.